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Solution based products


7 day return policy/ Exchange Policy

You may exchange a product within 7 calendar days of receiving it from us. To be eligible, the returned product must include all original accessories and undamaged packaging, accompanied by a reason for return. Non-resellable condition returns may be rejected or incur a restocking fee. If the product is damaged and we accept the return, a 5% handling fee may apply at our discretion. To initiate a return, email us at for shipping arrangements. Clearly mark the package for return with your contact details. Returns will be credited to your account, and refunds, if requested, may take up to 7 days. For any return or exchange inquiries, contact us directly at 086 11 22 832.


Most products have a standard carry-in warranty. However, warranty won't apply if the product is tampered with, seals are broken, or it's used outside the manufacturer's specifications. Warranty replacements are only valid within the specified terms, and uncollected goods after 30 days may be sold to cover costs. If an in-warranty product is faulty, provide a full description and sender's contact details at any of our branches. Suppliers will test and repair if possible; otherwise, a replacement will be issued, subject to stock availability. For warranty inquiries, contact us directly at 086 11 22 832.
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